Question 1

What is Backrow?

Accepted Answer

Backrow is an AI powered workspace for anyone who records and reviews: students, professionals, researchers, and creators. It offers 120+ tools including real time transcription, AI note taking, summaries and action items, study guides, flashcards, math solvers, essay assistance, and more. Pick your mode when you record and Backrow tailors the output: lectures become study kits, meetings become recaps with action items, interviews become themes and quotes, and recordings become show notes.

Question 2

How do I get started?

Accepted Answer

Simply click "Get Started" to create a free account. You'll get access to basic features immediately. To unlock all 120+ AI tools, you can purchase credits on a pay as you go basis, with no subscription required.

Question 3

Is Backrow free to use?

Accepted Answer

Yes! You can create an account for free and access basic features. To use our advanced AI powered tools like the screen scanner, essay writer, and math solvers, you'll need to purchase credits. We offer flexible pay as you go pricing with no subscriptions.

Question 4

What devices can I use Backrow on?

Accepted Answer

Backrow works on any device with a modern web browser: laptops, desktops, tablets, and smartphones. We also offer a desktop app for Windows and macOS with additional features like background screen scanning.

Question 5

How does the credit system work?

Accepted Answer

Credits are our pay as you go currency. Different tools cost different amounts of credits based on their complexity. Simple tools like flashcard generation use fewer credits, while advanced features like essay writing or math solving use more. You only pay for what you use.

Question 6

How much do credits cost?

Accepted Answer

Credit prices range from $0.05 per credit for small purchases down to $0.02 per credit for bulk purchases of 5,000+ credits. The more you buy, the better the rate. You can save up to 60% with larger purchases.

Question 7

Do credits expire?

Accepted Answer

No! Your credits never expire. Once purchased, they remain in your account until you use them. There's no pressure to use them quickly.

Question 8

Can I get a refund on credits?

Accepted Answer

We offer refunds for unused credits within 14 days of purchase. After 14 days, credits are nonrefundable but never expire. Contact support@backrow.ai for refund requests.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure Stripe payment processor. All transactions are encrypted and PCI compliant.

Question 10

What AI tools are included?

Accepted Answer

We offer 120+ tools including: Screen Scanner (with background mode), AI Transformation Agent, Essay Writer, Research Assistant, Study Guide Creator, Flashcard Maker, Quiz Generator, Calculus Solver, Code Debugger, Chemistry & Physics calculators, Citation Generator, Note AI Chat, Conversational Learning, and more.

Question 11

How accurate is the AI?

Accepted Answer

Our AI uses state of the art models routed intelligently by task. While highly accurate, AI can make mistakes. We always recommend verifying important information, especially for academic submissions. Our tools show explanations so you can understand and verify the reasoning.

Question 12

Can I use Backrow for any subject or use case?

Accepted Answer

Yes! Backrow supports all academic subjects, including STEM (Math, Science, Engineering), Humanities, Languages, Business, Law, and Medicine, and adapts to your level. Beyond school, it works just as well for meetings, client calls, research interviews, and podcast or video recordings. The AI adapts to whatever you bring it.

Question 13

What file formats can I upload?

Accepted Answer

You can upload PDFs, PowerPoint presentations (PPTX), Word documents (DOCX), images, and text files. Our AI will extract and process the content for study materials, summaries, and more.

Question 14

How does recording work?

Accepted Answer

Pick a capture mode (Lecture, Meeting, Interview, or Content) and hit record. Our AI transcribes the audio in real time, identifies speakers, and automatically generates organized output tailored to that mode (study notes, a meeting recap with action items, interview themes, or show notes). You can also upload prerecorded audio files for the same treatment.

Question 15

Is it legal to record lectures?

Accepted Answer

Recording laws vary by location and institution. You are responsible for obtaining permission from your instructor and complying with your institution's policies. Many institutions allow recording for personal educational use with instructor consent.

Question 16

How accurate is the transcription?

Accepted Answer

Our transcription uses industry leading AI speech recognition, achieving 95%+ accuracy in most conditions. Accuracy may vary based on audio quality, accents, and background noise.

Question 17

Can I edit transcriptions?

Accepted Answer

Yes! All transcriptions are fully editable. You can correct any errors, add notes, highlight important sections, and organize content as needed.

Question 18

What is the Screen Scanner?

Accepted Answer

The Screen Scanner captures content from your screen (exam questions, homework problems, textbook pages) and uses AI to provide instant answers with detailed explanations. It works with any application or website.

Question 19

What is Background Mode?

Accepted Answer

Background Mode allows the Screen Scanner to run invisibly while you work. It captures content automatically and provides AI assistance without any visible windows, perfect for quick reference during study sessions.

Question 20

Is Screen Scanner allowed during exams?

Accepted Answer

No. Using Screen Scanner or any AI assistance during proctored exams without explicit permission is academic dishonesty and violates most institutions' honor codes. Our tools are designed for learning and study preparation, not exam cheating.

Question 21

Is my data secure?

Accepted Answer

Yes. We use industry standard encryption (TLS/SSL) for all data in transit and at rest. Your data is stored securely on Supabase infrastructure with role based access controls. We never sell your personal information.

Question 22

Who can see my notes and recordings?

Accepted Answer

Only you can access your notes, recordings, and study materials. We do not share your content with other users. Our AI processes your content solely to provide the service features.

Question 23

What data do you collect?

Accepted Answer

We collect account information (email, name), content you create (notes, recordings), and usage data to improve the service. See our Privacy Policy for complete details.

Question 24

Can I delete my data?

Accepted Answer

Yes. You can delete individual notes, recordings, or your entire account at any time. When you delete your account, all associated data is permanently removed within 30 days.

Question 25

Is using Backrow considered cheating?

Accepted Answer

Backrow is designed as a learning tool to help you understand concepts, not to do your work for you. Using AI to learn, study, and understand material is generally acceptable. However, submitting AI generated content as your own work violates academic integrity policies at most institutions.

Question 26

How should I use Backrow ethically?

Accepted Answer

Use our tools to: understand difficult concepts through explanations, prepare for exams with practice questions, organize and review your notes, get step by step solutions to learn problem solving methods, and improve your writing through feedback. Always do your own work and use AI as a learning aid, not a replacement for learning.

Question 27

What if my institution bans AI tools?

Accepted Answer

Some institutions have policies restricting AI tool usage. You are responsible for knowing and following your institution's academic integrity policies. When in doubt, ask your instructor what tools are permitted for specific assignments.

Question 28

How do I contact support?

Accepted Answer

Email us at support@backrow.ai for any questions or issues. We typically respond within 24 hours on business days.

Question 29

I found a bug. How do I report it?

Accepted Answer

Please email feedback@backrow.ai with details about the bug, including what you were doing when it occurred and any error messages you saw. Screenshots are helpful!

Question 30

Can I request new features?

Accepted Answer

Absolutely! We love hearing from users. Send feature requests to feedback@backrow.ai. We review all suggestions and prioritize based on user demand.

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Frequently Asked Questions

Getting Started

Credits & Pricing

Features & Tools

Recording & Transcription

Screen Scanner

Privacy & Security

Academic Integrity

Support

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